Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,348 reviews
2014 Mustang GT I have purchased a new 2014 Mustang GT Convertible. The dealership and its staff were very professional and courteous as they had someone come to pick me up from the airport. The purc… More2014 Mustang GT I have purchased a new 2014 Mustang GT Convertible. The dealership and its staff were very professional and courteous as they had someone come to pick me up from the airport. The purchase price and knowledge of the product given by the employees listed above finalized my decision to purchase with them instead of the dealers in Calgary and surrounding areas. I was introduced to all the managers and service staff and would drive from Calgary just to have my services performed there. The dealership is very modern and customer friendly. Robert Mahoney in the finance office went into detail explaining not only the documentation well but all the great things about this dealership and how each customer is like family. It is nice that the staff makes you feel comfortable and not pressured into making a decision. I would highly recommend this dealership to anyone purchasing or servicing their Ford. Less
purchase new vehicle i came in to dealership looking for a new truck and was approached by chase..i told him what i was looking for and the options i wanted. shortly after a few minutes he found a un… Morepurchase new vehicle i came in to dealership looking for a new truck and was approached by chase..i told him what i was looking for and the options i wanted. shortly after a few minutes he found a unit for me and we set up an appointment to have it cleaned and road ready for a test drive. I had brought my travel trailer in with me to verify colour. the truck we both had picked( platinum) was the wrong shade of white. so chase arranged for another vehicle and we found one that worked..we then proceeded to find the exact one with the colour I choose and the options I wanted. And away we went. and today i'm driving my brand new f350 super duty from Chase and Koch Ford Less
Unexpectedly I was required to purchase new car for my business and I needed to buy it fast. The situation was very stressful for me, however, as soon as I entered the Koch Ford Lincoln dealership and… MoreUnexpectedly I was required to purchase new car for my business and I needed to buy it fast. The situation was very stressful for me, however, as soon as I entered the Koch Ford Lincoln dealership and describe what kind of car I need - Shelley and Kyd took most of that stress off my solders. They were very professional, informative and helpful. Shelley and Kyd did everything to keep necessary formalities to the minimum - checking my credit score was a breeze, pre-approval was done before I even had time to get nervous. Then Kyd really took time to present to me various options. It took me week or so, before I made a final decision on what car I would buy, and during that time I had thousand questions to Shelley and Kyd. They answered all of them, really helping me to make right decision. The final step - dealing with banks!!! That was where Shelley really showed her negotiations skills. She went "beyond and above" to complete that final step and at the end I was a HAPPY owner of a new car. I would recommend Koch Ford Lincoln to everybody. Less
Chase and the associates really took the stress out of buying the car. I left with a good understanding of all the features. Great experience.
My experience at Koch was very good, right from the first phone call we were treated excellent, the price and deal was amazing, we came in from out of town and was met at the airport with a ride to th… MoreMy experience at Koch was very good, right from the first phone call we were treated excellent, the price and deal was amazing, we came in from out of town and was met at the airport with a ride to the dealership. There were no surprises and everything was what we were expecting. Chase was excellent to deal with and ensured every detail was taken care of.. Less
Wow, KOCH makes me say "OH MY KOCH" to every part of dealing with them through the service of buying my new 2013 Ford Fusion on 11/03/2014. The people that helped us, we owe great gratitude… MoreWow, KOCH makes me say "OH MY KOCH" to every part of dealing with them through the service of buying my new 2013 Ford Fusion on 11/03/2014. The people that helped us, we owe great gratitude to "Dax, Jacinda, Bob, Pat, & the Whole Koch team"! We didn't like our numbers while trying to purchase the same car else where, talked to Koch, and they were able to get us better numbers, on a shorter term, with lower interest. We are a everyday mid-twenties working couple, which in some aspects, can make buying a car a little more difficult. They "again" smashed the competition out of the ball park, lowered the interest and got us a shorter term and said the car would be ready by Saturday. When they asked if the car had everything we wanted. We mentioned a Car Starter, and they promised it would be installed for Saturday. We went out to go test drive the car, but the car was missing, why was it it missing, because the Koch team had taking the initiative to pull the car in the shop early and start installing the starter immediately ahead of the schedule we were initially told. Which is better then the test drive, because we were being looked after. Got home today after all the final paperwork! to Get a call from Koch that the car was ready, and would be dropped off tonight! Not Saturday. Like "OH MY KOCH" keep blowing my mind please. Severely IMPRESSED! Sarah & Lionel (free to use "OH MY KOCH" slogan :-) Less
