Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,348 reviews
I went into Koch Ford with a friend who was looking to buy a vehicle. As we were browsing the trucks outside, a salesman named Brett Walker approached us. My friend wasn't too sure about buying a… MoreI went into Koch Ford with a friend who was looking to buy a vehicle. As we were browsing the trucks outside, a salesman named Brett Walker approached us. My friend wasn't too sure about buying a Ford but Brett made our experience wonderful. I highly recommend you going to this dealership and asking for Bret; he is the most honest vehicle salesman I have ever met. Less
I bought my Jetta a year ago with winter tires on it. My boyfriend told me to go through Koch Ford and deal with Amanda in parts to get some summer tires. With some procrastinating, I finally went in… MoreI bought my Jetta a year ago with winter tires on it. My boyfriend told me to go through Koch Ford and deal with Amanda in parts to get some summer tires. With some procrastinating, I finally went in to talk with her. She was super nice and helpful. She checked out a few tires for me, and then went further with explaining the difference and specifications with me. With her help I was able to pick some good all-seasons, and she was able to help me get an appointment to get the tires swapped over. It was one of the best experiences I've had a shop, being a woman and having people treat me like I don't know what going on, but this wasn't that way. A few months later one of my newly purchased tires had started losing air, so naturally I phoned Amanda to see if warranty would cover it. She explained that most instances warranty would cover it, but to be prepared that this could be the off case, and to bring it in after I was done work. Turns out that it was just a leaking valve steam, and within half an hour I was on my way. She has made this whole situation painless and easy. Thanks you Amanda for your great customer service!!!! Less
I would just like to say dealing with this dealership was a very good experience. I dealt with a gentleman named Terry Peck. Terry went above and beyond to answer all my questions and left me leaving… MoreI would just like to say dealing with this dealership was a very good experience. I dealt with a gentleman named Terry Peck. Terry went above and beyond to answer all my questions and left me leaving the dealership feeling very satisfied. Cheers to Terry Peck and the whole Koch Ford team! Less
Brett Walker is a person who goes above and beyond for his customers and his friends. He is an absolute pleasure to be around and will always bring a smile to your face!!!
Deal with Preston (parts dept) on a regular basis and definitely give him full props and thanks for the job he does... quick, efficiently and in a timely fashion.. If parts personnel could be rated on… MoreDeal with Preston (parts dept) on a regular basis and definitely give him full props and thanks for the job he does... quick, efficiently and in a timely fashion.. If parts personnel could be rated on their own he gets 5 stars. Less
Had my Lincoln in for service today and it was a good experience as usual. Blair Martin, the Lincoln Service Advisor is outstanding. His background as a tech makes him knowledgeable and able to prop… MoreHad my Lincoln in for service today and it was a good experience as usual. Blair Martin, the Lincoln Service Advisor is outstanding. His background as a tech makes him knowledgeable and able to properly diagnose issues. He consistently delivers on what he promises! Less
