Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,348 reviews
I had a very positive experience purchasing my new vehicle at Koch. All the staff I dealt with there worked very hard to find the right vehicle for me, with the best possible financing. I'm very… MoreI had a very positive experience purchasing my new vehicle at Koch. All the staff I dealt with there worked very hard to find the right vehicle for me, with the best possible financing. I'm very happy with my new vehicle! Less
Brett Walker is the best man for the job he will go through extraordinary lengths too ensure you get exactly what you want when I was looking for my Ford Escape I was very particular about exactly wha… MoreBrett Walker is the best man for the job he will go through extraordinary lengths too ensure you get exactly what you want when I was looking for my Ford Escape I was very particular about exactly what I wanted sure the dealership had Ford escapes on hand but they did not meet my list they were not my vehicle than Brett went on the hunt and he located exactly what I wanted and than some at a dealership an hour away so we hopped in a vehicle from the dealership drove an hour on his time too get that vehicle and bring it back than he further proceeded too get a significant chunk knocked off the selling price he took care of everything extremely efficiently and professionally I didn't have too worry about a thing Brett Walker was all over it like a Ninja if your ever looking for a vehicle Brett Walker is your man just let him work his Ninja magic and you will be leaving happily in your brand new Ford or Lincoln whichever floats your boat why settle for anything less than perfection when picking out your new set of wheels. Less
I have dealt with brett walker on a few occasions. He always has great advice for me on what to buy and what has the best value for purchase. I don't trust many salesman but him I easily can trust… MoreI have dealt with brett walker on a few occasions. He always has great advice for me on what to buy and what has the best value for purchase. I don't trust many salesman but him I easily can trust when it comes to a big purchase like a car. I have had bad experiences and good experiences buying a car but with brett its always been good. I call him somewhat of a friend and know where my next purchase will be. Less
Terrible Customer care, the sales person named Chase harassed me after I left without buying, complaining about how much time wasted on me and not be able to provide to his family because I didn't… MoreTerrible Customer care, the sales person named Chase harassed me after I left without buying, complaining about how much time wasted on me and not be able to provide to his family because I didn't make the deal. What a loser would say that when you try to make a deal. Never buy and never let anybody I know to buy from them. Less
My salesman Brett Walker was the best!! Most fun test drive I've ever had too!! Go see him!
Brett Walker is by far the best sales man I have had the pleasure of meeting. He has a great sense of humor and won't bullshit you into spending your kids college money on the most expensive vehic… MoreBrett Walker is by far the best sales man I have had the pleasure of meeting. He has a great sense of humor and won't bullshit you into spending your kids college money on the most expensive vehicle on the lot. I recommend Brett to anyone who is looking to buy a new or used vehicle. Less
