Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
I have regularly changed the oil in here since 2015, but I am extremely disappointed with the oil change service that I received 2 days ago. The invoice shows they used 6 liters BULK 5W30 oil this tim… MoreI have regularly changed the oil in here since 2015, but I am extremely disappointed with the oil change service that I received 2 days ago. The invoice shows they used 6 liters BULK 5W30 oil this time, but all the previous service invoices shows they used 5 liters 5W20 oil. I was curious about what happened. I checked the 2015 ESCAPE Owner's Manual, and the manual recommends, for 1.6L EcoBoost engine, oil capacity is 4.3 qt (4.1 L), and oil type is 5W20 (2015 ESCAPE Owner's Manual, page 269). So, I called them. They insisted that my car “took 6 liters of oil, typically your vehicle takes 5.7 liters of oil”, but when I told them what my previous invoices and the Manual show, they told me I could come to shop and change the oil. However, when I got to the shop, they just explained the invoice was wrong. I would like to trust invoice, so I insisted that I would like to use 5W20 oil and have correct oil level. Finally, they reluctantly agreed to change the new oil. About half hour later, they told me I could pick up my car and they would not refund the cost of the extra liter oil. In the whole process, they just made up excuses without saying a word “sorry” and treated me like an idiot. Based on their attitudes, I still doubt if they really changed the oil to 5w-20. Update: The second day, I received a call from their Assistant Service Manager Blair, and we discussed how to really solve my concerns. As a result, I decided to give credit to him for taking positive action to address my concerns. I will come back to Koch for regular car maintenance next time. Less
I'm happy to know that Brett Walker is at another ford dealership. I bought my 2010 F-150 a year ago from another dealership in Red Deer. Including myself my entire family has bought a vehicle fro… MoreI'm happy to know that Brett Walker is at another ford dealership. I bought my 2010 F-150 a year ago from another dealership in Red Deer. Including myself my entire family has bought a vehicle from Brett including a number of friend and our running tally is 18 vehicles sold to my friends and family. He's an incredible salesman and works hard for his customers. He brings his A game with every sale and every inquiry. Wherever Brett is selling vehicles will have mine and my friends and family's buisness. I look forward to dealing with Brett Walker again in the future. Koch Ford has made a great decision on bringing him to their sales team and look forward to bringing my buisness to your dealership. Less
Awesome service! Concise and quick!! Got everything I wanted, and they are great folks to deal with. Love my new truck! Thanks for everything Brett!
Brett Walker is a very caring and understanding salesman. He didn't waste my time and asked the right questions to find me the perfect vehicle.
I have only dealt with the Service department, but they have been absolutely amazing! Accomodating, informative, and kind. By far the best Ford dealership I have set foot in. Thank you for everythi… MoreI have only dealt with the Service department, but they have been absolutely amazing! Accomodating, informative, and kind. By far the best Ford dealership I have set foot in. Thank you for everything! Less
I know Brett (salesperson) on a personal level. I would trust Brett in all my vehicle purchases. Although I have not purchased a vehicle yet, I will be buying one in the next 6 months - and it will be… MoreI know Brett (salesperson) on a personal level. I would trust Brett in all my vehicle purchases. Although I have not purchased a vehicle yet, I will be buying one in the next 6 months - and it will be from Brett where ever he may be at that time. To me, personal integrity is very important. At this time I can only rate Koch a 4/5 as I have no experience with their service department. As for Brett, his rating is a 5/5. Less
