Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
Really impressed with the service. Brought my vehicle in for an insurance claim after being rear ended. They were not my first choice as I wanted to take my car to the dealer it was purchased from, bu… MoreReally impressed with the service. Brought my vehicle in for an insurance claim after being rear ended. They were not my first choice as I wanted to take my car to the dealer it was purchased from, but my insurance provider guaranteed Koch. From day one they were eceptionally friendly and helpful. Pauline and Andy in the body shop, were so helpful, and were a huge part of my great experience with Koch. Koch completed the work on my bumper in only a few days, including painting and ordering another part they were not initially aware they would need to replace. They did a fantastic job and I couldn't be happier with the quality of work. After I got my car back I was having issues with my battery, so they told me to bring the car back for a free inspection. Upon completion they said they would replace the battery free of charge. I am 100% satisfied with my experience with Koch and will recommend their body shop and maintenance center to all of my colleagues, friends and family. Less
available and never heard back from them. So I tried again, same thing. We corresponded and they suggested a date and then I never got a reply. I just emailed again today to see if I had the appointm… Moreavailable and never heard back from them. So I tried again, same thing. We corresponded and they suggested a date and then I never got a reply. I just emailed again today to see if I had the appointment they suggested, I hope I'll get a response this time. And the days I've brought my car in for service previously I never got a phone call when it was finished so I could pick it up. I haven't had a really good experience at all Less
Blair Martin, Assistant Service Manager is a great guy. Super helpful. I will be back 😆
I have had nothing but GREAT experiences at Koch ford. The service department treats you like you're family. They have helped me out a lot this last week with my car needing some well needed TLC.… MoreI have had nothing but GREAT experiences at Koch ford. The service department treats you like you're family. They have helped me out a lot this last week with my car needing some well needed TLC. I have been so pleased with their service and care for my Jeep that I have decided to trade it in and buy a Ford. I want to thank Blair Martin and his team for all of his ongoing help over that past few years!!!! I would also like to that Shelly Possey (honest and fun to work with when purchasing a new car) and Dax Stuckey (honest and trustworthy) for making this purchase EASY! Thanks again! Hope you all have a wonderful Thanksgiving weekend. Less
