Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
After they work on my motor it started surging went back to bring it in got blamed for the problem went to a other ford dealer 10 min later other shop formen took it for a spin and told me that there… MoreAfter they work on my motor it started surging went back to bring it in got blamed for the problem went to a other ford dealer 10 min later other shop formen took it for a spin and told me that there defenitly something wrong and a week later i hade a new engine ordered would recommend freedom ford for anyone that wants great amazing service Less
These guys are trying their best to serve you. Even ford is not the best in quality, they make sure to bring it to the level when customer is satisfied.
Great experience buying my car and getting the best service from them.
Our company has been dealing with Koch for over 10 years now. The dealership overall is great in every department. All the sales employees are kind, considerate, respectable and always ready to help.… MoreOur company has been dealing with Koch for over 10 years now. The dealership overall is great in every department. All the sales employees are kind, considerate, respectable and always ready to help. The service department charges reasonable prices and will service your vehicle quick. I highly recommend this dealership and its team to others. Thank you Koch Ford Lincoln for accommodating us in ways no other dealership could. Less
My initial experience with Koch Ford was alright. The salesman (Used Department) that I first dealt with was nice, over enthused and had a pretty good knowledge of their stock. After a few questions… MoreMy initial experience with Koch Ford was alright. The salesman (Used Department) that I first dealt with was nice, over enthused and had a pretty good knowledge of their stock. After a few questions of what I was looking for he showed me a Jeep Grande Cherokee and after a test drive, I was in love with it. He explained that his parents had recently traded it in so he know just how great cared for it was. I had a few conditions before I agreed to purchase the Jeep. The most important after general maintenance was a new remote starter. I was told it did not have one installed and that they would put one in before I picked the vehicle up. Now, just over a year later, and one messed up month long experience I have discovered that the Jeep DID in fact have a starter installed. No one knows just how old it is as the sales man no longer works there anymore and I am getting the run around. I contacted the off site company that Koch sent my Jeep to and they informed me that they didn't install anything, they only sold Koch replacement fobs to pair with the starter that is in the Jeep. So because they were shady in getting a starter put in, not only do I not have ANY warranty on the stupid starter, it messed with my head lights, started randomly day and night (wasting gas and being a disturbance) and most recently, WHILE DRIVING, the hazards flashed uncontrollably and the locks started to go crazy going up and down, freaking the hell out of me! I am not impressed with KOCH FORD at all. I requested a brand new starter and received less than sub-par service. Had they been upfront about it it could have been resolved quickly and easily, but because I was given the run around and mixed answers I will never recommend anyone to there for new or used!! UPDATE: I waited over a month for a call back and finally got sick and tired of getting the run around! I expressed how I did not want a mechanic to take a look at the faulty starter and that I wanted a brand new one put in as that is what I was told I was supposed to be getting/paying for in the first place. I am very disappointed in the lack of customer service Update: I have to say that Glen Finstad took the time to ensure that my issue was resolved. Though I would not rate Koch at more than three stars, due to miscommunication during correspondence with almost all other staff members, Glen made sure that I was happy in the end and I finally got what I was initially promised at time to purchase. I do appreciate the hard work put in to correct the issue Less
