Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
I have always had a great experience dealing with Tim Heinze from Koch Ford. We have bought 5 vehicles from him so far and he always manages to make it painless. I would highly recommend going to see… MoreI have always had a great experience dealing with Tim Heinze from Koch Ford. We have bought 5 vehicles from him so far and he always manages to make it painless. I would highly recommend going to see Tim at Koch, we have no interest in shopping anywhere else. Less
The best service I have ever received from a company. Everyone is very friendly and helpful. I highly recommend Brett Walker as the sales rep to talk to.
Best customer service I've had in a long time. I drove 2 hours to pick this truck up and I'm happy I did. Thanks to Brett Walker
I bought a truck a while ago from Brett Walker, I traded in my Tacoma for a new F-150 truck, The price was fair, the truck has been great! Just to make sure I didn't back out of the deal he threw… MoreI bought a truck a while ago from Brett Walker, I traded in my Tacoma for a new F-150 truck, The price was fair, the truck has been great! Just to make sure I didn't back out of the deal he threw my Tacoma keys on the roof!!... I had to get home so i bought the truck!! kidding!! It was a great deal and anytime I buy a vehicle it will be from Brett! Less
Well I thought that Amanda Y. over at Koch Ford in Edmonton Deserves some recognition.So with that said, I would like to thank her 1st off for all the help she has given me. I have never been treated… MoreWell I thought that Amanda Y. over at Koch Ford in Edmonton Deserves some recognition.So with that said, I would like to thank her 1st off for all the help she has given me. I have never been treated so well by a Parts Technician like I have from Amanda. She has treated me like I was 1st class and she is always on top of her Job at hand. I have been dealing with Amanda since August 2014 and will never go anywhere else anymore. I am glad I found her and never will I walk into a NAPA or any other dealership again for my parts needs while she is still able to help me. She has never steered me wrong, always get's my parts in a timely manner & pricing is top notch. She is Kind, respectful, sincere and understands my needs as well as offers' to help me even when I am not sure what my needs are. Koch, you have an asset there that will bring you into the future. Amanda you have gained my trust in you and have acquired a customer for life guaranteed. Keep up the great work you do....your future looks very bright in my mind. Less
Brett Walker is an amazing salesman and an even greater person. He goes above and way, way beyond and I would never buy a vehicle from anyone else. You go in looking for a car and come out with the pe… MoreBrett Walker is an amazing salesman and an even greater person. He goes above and way, way beyond and I would never buy a vehicle from anyone else. You go in looking for a car and come out with the perfect vehicle for you and a friend. I've gone car shopping at other places and no one even asks your name, but Brett makes everyone feel at ease with his awesome sense of humor and genuine personality. Less
