Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
Service was very good.
Koch Lincoln was the best experience I’ve had with a dealership in a long, long time! Went over and above in service and I’m a very satisfied customer!
Called today and inquired about their vehicle options. A rude sales person picked up who called himself the general sales manager, what a disgrace to even have this unprofessional person working at a… MoreCalled today and inquired about their vehicle options. A rude sales person picked up who called himself the general sales manager, what a disgrace to even have this unprofessional person working at a dealership. Extremely unfriendly and uninviting. Less
Koch Ford and Jay Bromley saved the day! I have had a series of extremely disappointing experiences with Waterloo Ford Lincoln. The service advisor, Ken Digness, and the manager, Grant McNeil, consis… MoreKoch Ford and Jay Bromley saved the day! I have had a series of extremely disappointing experiences with Waterloo Ford Lincoln. The service advisor, Ken Digness, and the manager, Grant McNeil, consistently failed to take ownership of the issues I faced. My concerns were ignored for over a year, and instead of resolving the problems, they resorted to giving me the cold shoulder and ignoring my calls when I voiced my dissatisfaction. They kept asking me to give 5 star rating in the surveys when they should be focusing on delivering 5 star service. Their rudeness, level of unprofessionalism and lack of accountability is unacceptable. Their service was not only ineffective but also dismissive, leaving me deeply frustrated and questioning my decision to own a Lincoln vehicle. When I was on the verge of selling my Navigator out of sheer frustration, Johanne Hiddo at Lincoln Canada suggested switching service centers. Following her advice, I reached out to Koch Ford, and the difference was night and day. From the moment I contacted them, Koch Ford’s team demonstrated professionalism, understanding, and a genuine commitment to resolving my issues. Diane Bowen and Reagan were incredibly helpful and welcoming, setting a positive tone for my experience. My service advisor, Jay Bromley, went above and beyond—she quickly grasped my concerns without requiring lengthy explanations and ensured that the necessary parts were replaced to make my vehicle fully functional again. Jay’s expertise and proactive approach restored my faith in Lincoln as a brand. The exceptional service at Koch Ford stands in stark contrast to the appalling treatment I received at Waterloo Ford Lincoln. I highly recommend Koch Ford for their outstanding customer care and efficient service. Avoid Waterloo Ford Lincoln at any cost, if you value your time and peace of mind. Less
Excellent sales staff and finance department!
Great service department
