Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
The experience at Koch thus far has been five star. We were greeted by a friendly front counter person and then introduced to Kelly in sales. He gave us all the options allowed us to browse and ask ma… MoreThe experience at Koch thus far has been five star. We were greeted by a friendly front counter person and then introduced to Kelly in sales. He gave us all the options allowed us to browse and ask many questions. We test drove a vehicle and had our own vehicle appraised. We left so we could think about what we needed and we never felt any pressure to make a decision during our visit or thereafter. We returned when another vehicle was made available. We purchased a Lincoln. I hope the service will be as good as our initial introduction to Koch has been. Less
Never had any issues getting parts from this dealership. My car is a bit of a special case due to it being a Focus RS. The service team also listen to my instructions about the e brake cable as it was… MoreNever had any issues getting parts from this dealership. My car is a bit of a special case due to it being a Focus RS. The service team also listen to my instructions about the e brake cable as it was sticking due to the cold. Less
Love my Lincoln and the service that is provided at Koch Ford/Lincoln is top notch. Jay, Blair and Gage are amazing and helpful. Thanks for all that you do.
I highly recommend this place for anyone looking to service their car. Angelena was an amazing agent who provided exceptional customer service. The pricing was fair, I actually expected to pay more!
great service team and friendly staff. i always bring them a difficult problem and they fix it every time !! thanks
Great customer service!! Very pleasant and friendly staff!
