Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
The service department was outstanding!!!cheers Tim...go oilers
The service advisors at Koch are the best. They go above and beyond to make sure the customer always has a pleasant and thorough experience. The job is done quickly and correctly. The only place I ta… MoreThe service advisors at Koch are the best. They go above and beyond to make sure the customer always has a pleasant and thorough experience. The job is done quickly and correctly. The only place I take my car. Less
The service team exceeded expectations with customer service, going above and beyond. Was a short notice appointment with same day turnaround with repairs. Highly recommend.
Go back for a noise issue, it took 2 hours, didn't find out the problem, but they did what they can, they are nice and helpful.
My experience at Koch ford was absolutely phenomenal. I dealt with Chris for the whole process . He was absolutely fantastic, answered every single question I had with incredible knowledge and definit… MoreMy experience at Koch ford was absolutely phenomenal. I dealt with Chris for the whole process . He was absolutely fantastic, answered every single question I had with incredible knowledge and definitely went above and beyond. The whole process of buying with Chris and his team was fantastic, easy and quick. I got myself into a brand new f450 4 days after our initial visit! With all the stuff I needed added onto it ! Dealing with Chris , Federico and Ana was a delight! Everyone is so personable and easy to get along with. I would highly recommend Koch ford over and over again to anyone looking to get into a new or used vehicle! It was truly a great experience! Ps. Chris, also thank your mom for the delicious muffins! Those were a real treat! And thank you for letting me enjoy one of your dogs (photo included) 10/10 service 10/10 communication 10/10 overall experience! I will definitely be coming back when I need another vehicle ! Thank you so much again!! Less
Super friendly staff, had my parts before they said they would. And the price was cheaper than what they quoted. Had them installed within an hour.
