Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
The sales team here went above and beyond to make sure I got my vehicle delivered on time and made the process easy and smooth. Looking forward to dealing with them again.
Katelynn, the Service Advisor, was absolutely fantastic. Excellent communications throughout the day while the car was having a software update and a warranty recall done. The technician who did the w… MoreKatelynn, the Service Advisor, was absolutely fantastic. Excellent communications throughout the day while the car was having a software update and a warranty recall done. The technician who did the work also did an excellent job of investigating a situation that I mentioned when handing the car over and found and repaired an additional problem with the battery on the car. Top Marks All Around! Thank You Katelynn and Technician! 5 Stars! Less
"I recently visited this dealership and had a fantastic experience I met Andres, who was extremely helpful and nice. The entire staff were amazing, and I was thoroughly impressed with the service… More"I recently visited this dealership and had a fantastic experience I met Andres, who was extremely helpful and nice. The entire staff were amazing, and I was thoroughly impressed with the service. My advice would be that if you're in the market for a new car, look no further! This dealership is the right place to go. Highly recommended!" Less
While I’m out vehicle due to another shop Jay and Blair went above and beyond to protect me against that shop and dealt with all the drama that came with it . No matter how horrible my experience with… MoreWhile I’m out vehicle due to another shop Jay and Blair went above and beyond to protect me against that shop and dealt with all the drama that came with it . No matter how horrible my experience with the other shop was they showed compassion and care for me as a customer and I cannot thank them enough for it . Less
Had my car in for basic maintenance at Kosh ford and had a wonderful experience! Everything was easy from booking to pick up. Angie was my advisor and I cannot express how helpful, professional and ki… MoreHad my car in for basic maintenance at Kosh ford and had a wonderful experience! Everything was easy from booking to pick up. Angie was my advisor and I cannot express how helpful, professional and kind she was. Less
