Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,522 reviews
Very good place. Employees are friendly and have a high level of expertise. Good communication as well
Jay is absolutely amazing to deal with at Koch. She went the extra mile to service our SUV and to make it as painless as possible from drop off to pick up. Thanks Koch and Jay for the amazing service.
Seriously impressed with this dealership. After a year of dealing with them for my initial purchase from Andre im sales to dealing with Angie in service. I feel like they go above and beyond and take… MoreSeriously impressed with this dealership. After a year of dealing with them for my initial purchase from Andre im sales to dealing with Angie in service. I feel like they go above and beyond and take pride in what they do which is a rare thing to find these days. Less
My wife went to get the door passcode for my truck on Thursday, representative said yes for $60. To make sure I called them next day, the representative said $45. Finally I went on Tuesday after the l… MoreMy wife went to get the door passcode for my truck on Thursday, representative said yes for $60. To make sure I called them next day, the representative said $45. Finally I went on Tuesday after the long weekend, and they said $90. Don't know, why they have different prices. Can't trust their words. Anyway I got it from TEAM FORD for $39.99. Less
Great to deal with. Professional, all around great experience. Would highly recommend.
