Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
This place is great! The staff are very welcoming and friendly, providing quick and thorough service. The facilities are clean and well organized, and bonus, you drive right into the shop to check in!… MoreThis place is great! The staff are very welcoming and friendly, providing quick and thorough service. The facilities are clean and well organized, and bonus, you drive right into the shop to check in! Wonderful on a cold winter day! Less
The service was amazing, everyone was super nice, especially Blaire who helped me tremendously so I made it to a work trip on time. As well as less who was awesome with his help
Patient, polite, and helpful sales and finance department. Chris in sales went out of his way to get us set up in our new truck.
I just purchased a 2024 Ford Ranger Lariat. Chris Gibbs and team from Koch were great. As I was downsizing from an F150, I had lots of questions which were all answered very well. Easy to deal with a… MoreI just purchased a 2024 Ford Ranger Lariat. Chris Gibbs and team from Koch were great. As I was downsizing from an F150, I had lots of questions which were all answered very well. Easy to deal with and I would recommend them if you're looking for a new ride. Angelena in Service has also been great to deal with for my F150. Less
I was extremely happy with the attention and professionalism that I received at Koch. I had selected two cars that I wanted to test drive and the professional staff, such as Dave Koch and Kelly Dakus,… MoreI was extremely happy with the attention and professionalism that I received at Koch. I had selected two cars that I wanted to test drive and the professional staff, such as Dave Koch and Kelly Dakus, put no pressure on me to buy. They offered me an excellent price and gave me time to make a decision. It was a very pleasant experience and I would definitely tell me friends to buy a vehicle at Koch. Thank you Dave and Kelly. Doug Less
