Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
Fantastic team at Koch Ford, Frederico in sales went above and beyond, Blair and his service team, we're very professional friendly and efficient, Blair took the time to explain everything that wa… MoreFantastic team at Koch Ford, Frederico in sales went above and beyond, Blair and his service team, we're very professional friendly and efficient, Blair took the time to explain everything that was done to my truck. I have found my new car dealer and service department. Less
I came in for a recall on my Lincoln. Angie was so amazing. She’s kind, welcoming & never did I feel pressured to do any additional services although I do value all the recommendations. Detailing… MoreI came in for a recall on my Lincoln. Angie was so amazing. She’s kind, welcoming & never did I feel pressured to do any additional services although I do value all the recommendations. Detailing did a fabulous job cleaning my car. Thank you :) Less
Good and fast recall repair
Great service, got answers to every single question and concern I had and very quick in every step of the service process
Awesome Dealership- Kelly is Fantastic! If you’re thinking of a new Lincoln, I highly recommend you check out Koch and ask for Kelly!
Very good service. I was greeted warmly and welcomingly. They left my car at the Ford dealership for diagnostics and gave me another one in rent absolutely free of charge, so that I could drive and… MoreVery good service. I was greeted warmly and welcomingly. They left my car at the Ford dealership for diagnostics and gave me another one in rent absolutely free of charge, so that I could drive and not worry. Quickly and correctly identified what the problem was. Highest level. Thanks. I recommend Koch Ford dealership. Less
