Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
Went to the dealership to get service for my Ford F-150 because it showing drive control fault service required on my dashboard. Took almost half a day to fix the issue and when I finally have my vehi… MoreWent to the dealership to get service for my Ford F-150 because it showing drive control fault service required on my dashboard. Took almost half a day to fix the issue and when I finally have my vehicle I started the truck and guess what?, the problem isn’t fixed it looks like whoever technician dealing with the truck looks like they only run it to the computer test drive it and not even bothering to turn the vehicle back on to see if it’s still there after the test. So, After I paid the service that they charged me without fixing the problem so I ask them, what did I pay you then if you didn’t fix the issue and they said that they charged me for the diagnose and it cost me $230. Imagine for the slow service they have and not really fixing the issue on my truck and me paying for it, is just a waste of my time and money. Less
We had a great experience purchasing our new vehicle with Koch Lincoln. The staff were extremely helpful and kind. We dealt with Kelly and Navdeep and were extremely satisfied with all aspects of the… MoreWe had a great experience purchasing our new vehicle with Koch Lincoln. The staff were extremely helpful and kind. We dealt with Kelly and Navdeep and were extremely satisfied with all aspects of the buying process. Less
Easy purchase of a 2024 ford escape phev. No pressure. No scare tactics to upsell. I'd buy from here again. Brad, Phil, and Nev were great to work with.
