Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
Dont buy here.. They promise and do not deliver. Bought a Flex there and was promised the cracked tv screen in the back would be replaced. Got them to write it on the sales bill... After delivery the… MoreDont buy here.. They promise and do not deliver. Bought a Flex there and was promised the cracked tv screen in the back would be replaced. Got them to write it on the sales bill... After delivery they refused to fix/replace it.... Aweful people to deal with.... Less
I went to Koch Ford Lincoln yesterday and met with a very knowledgeable salesman (Andres Moreno) originally from Columbia, South America. I was looking at a used unit on the lot, even though I decided… MoreI went to Koch Ford Lincoln yesterday and met with a very knowledgeable salesman (Andres Moreno) originally from Columbia, South America. I was looking at a used unit on the lot, even though I decided not to purchase the unit, our interaction was cordial, nowhere in the banter did I feel pressured nor looked down on as though I was unwelcome, can't say the same for the other white salesmen who refused to even acknowledge my presence as they avoided eye contact prior to Andres coming to my assistance. Less
Excellent service and extremely accommodating! I’m from out of town and was in a tough spot when my car key died late on a Friday. Despite the short notice, they managed to squeeze me in at 4 PM and t… MoreExcellent service and extremely accommodating! I’m from out of town and was in a tough spot when my car key died late on a Friday. Despite the short notice, they managed to squeeze me in at 4 PM and took care of everything on the spot. The staff was friendly, professional, and went above and beyond to help me out on a whim. Truly grateful for their quick response and outstanding customer service. Highly recommend this dealership for anyone in need of reliable and efficient service! Less
Experience was great , awesome service and excellent work , completely satisfied. 110 % .
Best service I've had at a dealership. Vehicle wasn't purchased at Koch and Koch offered me a free rental and Uber rides. Very professional and fast. Will buy and recommend my next new vehicle… MoreBest service I've had at a dealership. Vehicle wasn't purchased at Koch and Koch offered me a free rental and Uber rides. Very professional and fast. Will buy and recommend my next new vehicle at Koch. Less
