Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,522 reviews
Bought a truck paid cash it was used there was ONE thing they were supposed to have fixed. Got there to pick it up lo and behold WAS NOT fixed. I waited 3 hours for them to “fix it”. 3 weeks later stu… MoreBought a truck paid cash it was used there was ONE thing they were supposed to have fixed. Got there to pick it up lo and behold WAS NOT fixed. I waited 3 hours for them to “fix it”. 3 weeks later stuck with a bill to fix the same issue they “fixed”. What a joke. Less
Angie was extremely helpful in getting my vehicle serviced and back to me well within the promised time frame. Very happy with the service I received.
My experience with the company has always been fantastic
The folks in the service department at Koch are great. The only time over last 8 years when I experienced a negative outcome from service, it was corrected immediately and to my complete satisfaction.… MoreThe folks in the service department at Koch are great. The only time over last 8 years when I experienced a negative outcome from service, it was corrected immediately and to my complete satisfaction. Mistakes happen in the service industry, it’s how they are resolved that sets a great service department apart from the crowd!! I am happy to recommend Koch to friends. Andrew S. Less
Great service fast and professional service glad to take my Lincoln there.
Koch has been outstanding with their service ! Thanks to the great staff and service dept!
