Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,522 reviews
Angie in service is an absolute rock star! I didn’t properly book my appointment and Angie made sure I still got everything urgent fixed.
Amazing service! Shilene helped me and I couldnt ask for a more helpful advisor!
Very accommodating to us who come from out of town for services. Also appreciate a cold bottled water and the courtesy cars.
The parts and service departments were very helpful to me. I recently bought a Ford explorer from a different dealer and needed some parts and information. I got everything I needed from these great p… MoreThe parts and service departments were very helpful to me. I recently bought a Ford explorer from a different dealer and needed some parts and information. I got everything I needed from these great people. Thank you. Less
Fast and efficient service and friendly staff makes me a customer for life. Great work guys!
