Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
Thank you Jay and Blaire in the service department for helping me deal with my car with such high standards of excellence and efficiency! I appreciate all your help and wouldn’t think twice about ret… MoreThank you Jay and Blaire in the service department for helping me deal with my car with such high standards of excellence and efficiency! I appreciate all your help and wouldn’t think twice about returning to Koch for any vehicle maintenance in the future. I will highly recommend your dealership to friends and family! Thank you Less
The service advisor was very helpful and provided plentiful communication as the technician investigated an obscure issue with my truck. I appreciate the use of text messages as they are both convenie… MoreThe service advisor was very helpful and provided plentiful communication as the technician investigated an obscure issue with my truck. I appreciate the use of text messages as they are both convenient and allow for a record of the service on the vehicle. Less
We are absolutely in love with my new Jeep! Chris, Ana and Phil went absolutely above and beyond. Chris and Phil made the entire experience one we would love to go through again. I highly recommend Ko… MoreWe are absolutely in love with my new Jeep! Chris, Ana and Phil went absolutely above and beyond. Chris and Phil made the entire experience one we would love to go through again. I highly recommend Koch Less
