Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,516 reviews
Got me into my truck right away, super easy to deal with
I got my truck service recently at Ford and the fellow that was doing the Intake was awesome. He ran a complete file of all the service out of my vehicle because I told him I was selling it and asked… MoreI got my truck service recently at Ford and the fellow that was doing the Intake was awesome. He ran a complete file of all the service out of my vehicle because I told him I was selling it and asked if that was something he could do for me and he gladly obliged. I also asked him what he thought I could get for my used truck and he gave me a ballpark figure based on prices in the market. He went above and beyond what a rockstar. His name Is Ryan Darbin And he should get a raise for being so great! Less
Ryan, in Service, was extremely professional and made sure my truck was taken care of quickly. Kyle, in Parts, was also very helpful. I will definitely be back!
Honestly you can’t ask for a better experience in the service department. Fantastic communication, pleasant advisors, and painless transactions. Thanks to the team!
