Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,516 reviews
Exceptional customer service
(Translated by Google) I'm not happy with the service because nothing was done. I changed the spark plugs on my car four days ago, and you're replacing them again. The engine noise is still th… More(Translated by Google) I'm not happy with the service because nothing was done. I changed the spark plugs on my car four days ago, and you're replacing them again. The engine noise is still there. I paid $818 for what, ultimately? Ask the technician if my spark plugs weren't new. (Original) Je ne suis pas fier dy services car rien n'a ete fait. J'ai change les bougi de ma voiture IL y'a 4 jour et vous faite re replacement. Le voien moteur rst toujours present. J'ai paye 818 dollars pour quoi finalement.demande aux technicien si mes bougi n'etait pas neuf. Less
