Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,516 reviews
Great help and service!
Great everything on time and done well
First time using the service dept at Koch Ford, very good experience would recommend for maintenance and repairs of your ford vehicle. Saw several other makes of car and truck at the Koch Ford service… MoreFirst time using the service dept at Koch Ford, very good experience would recommend for maintenance and repairs of your ford vehicle. Saw several other makes of car and truck at the Koch Ford service dept which indicates to me the quality and skills of the technicians working Less
Was very impressed with the service and staff at Koch Ford. They were very kind, and easy to deal with. Worked hard to earn my business and treated me very fairly right out of the gate. Damon, Phil… MoreWas very impressed with the service and staff at Koch Ford. They were very kind, and easy to deal with. Worked hard to earn my business and treated me very fairly right out of the gate. Damon, Phil, Nav and Sean all went above and beyond to make it an excellent experience from start to finish. Thank you everyone for your dedication to customer service. Rare to see a car dealership operate with such integrity now a days. Keep up the great work Koch Ford!! You earned a loyal customer!! Less
I appreciate the efforts of calling and getting recalls completed on my truck. However scheduling an appointment 2.5 weeks ahead of time does not mean a thing as it still takes all day to do what I wa… MoreI appreciate the efforts of calling and getting recalls completed on my truck. However scheduling an appointment 2.5 weeks ahead of time does not mean a thing as it still takes all day to do what I was told would be a 2 hour job. I told the advisor that I would need the vehicle back by 3pm. They messaged saying it’s almost done at 2:45 and Sent me an uber. Then I still waited in the waiting room for almost another hour while the technician was “cleaning up”. Which there is scratch marks and greasy prints all over where the work was done. I understand most dealership service department are busy. But what is the point of scheduling an appointment for it to take all day anyways… won’t be returning to this dealership for any ongoing maintenance work. Less
