Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
I'll definitely be going back to Koch for my next service. They were able to look at my truck the day I called, diagnosed the issue and ordered parts. Called me when the parts arrived and nooked m… MoreI'll definitely be going back to Koch for my next service. They were able to look at my truck the day I called, diagnosed the issue and ordered parts. Called me when the parts arrived and nooked me in when it was convenient for me. Gave me a loaner for free (my truck was under warranty). Angie my service advisor was very friendly and kept me informed through the entire process, and tried to make sure i got a loaner that met my needs too. They detailed my truck before I picked it up as well. Thanks! Less
The Parts driver at this store should not have a license. Turned into oncoming traffic and didn’t stop for a pedestrian crossing the street. Koch ford has a reputable name, should consider finding a n… MoreThe Parts driver at this store should not have a license. Turned into oncoming traffic and didn’t stop for a pedestrian crossing the street. Koch ford has a reputable name, should consider finding a new driver that advertises your name with a high standard. Less
Great team to work with. Special thanks to Ana and Phil (Phung) Nguyen
Very nice and easy to deal with. Helpful and thorough with diagnostics!
The service is above and beyond, with amazing staff and a beautiful show room, they were able to get me into a practically new SUV that meets all my requirements and fits my family! Kids love the new… MoreThe service is above and beyond, with amazing staff and a beautiful show room, they were able to get me into a practically new SUV that meets all my requirements and fits my family! Kids love the new ride. I will definitely be keeping my business and the children's future business with Koch. I have already highly recommended to friends who want a family dealership that cares about its customers not just a sale ♥ Thank you again ♥ Less
Very helpful staff... Jay was very helpful and he went out of the box to make sure that everything is up to date. They did a good job and on time. All staff is very friendly and accommodating. 5 sta… MoreVery helpful staff... Jay was very helpful and he went out of the box to make sure that everything is up to date. They did a good job and on time. All staff is very friendly and accommodating. 5 star service ..... keep doing a good job. Thanks. Less
