Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,522 reviews
Recently done recall - Very quick and Mitch my service advisor so helpful and They have done my car inspection too... it was a great experience
We have a great experience at Koch Ford Lincoln! The staff was friendly, professional, and made the whole process smooth from start to finish. They took the time to answer all my questions and helped… MoreWe have a great experience at Koch Ford Lincoln! The staff was friendly, professional, and made the whole process smooth from start to finish. They took the time to answer all my questions and helped me find the perfect vehicle without any pressure. I especially appreciated how transparent and honest they were throughout the entire process. I highly recommend this dealership to anyone looking for quality service and a great car-buying experience! Less
Another great service experience at Koch Ford. Angelena is our service advisor. She is very personable, knowledgeable and detail oriented. Highly recommend.
Booking the service was easy, but they ended up coming on the wrong day. When they came back on the correct day, the individual Was not aware that my car was to be returned the same day. There seem to… MoreBooking the service was easy, but they ended up coming on the wrong day. When they came back on the correct day, the individual Was not aware that my car was to be returned the same day. There seem to be a lot of confusion and a lack of communication. Eventually, the service professional corrected the issue and returned to my car the same day. Less
