Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
took my old Ford Ranger in to have recall work done. The team was courteous and efficient. They got me in quickly and were finished the same day.
Was given an appointment promptly. The service was provided by respectful and informative staff. I was given a ride to and from the service location that was very helpful. All work was explained at ca… MoreWas given an appointment promptly. The service was provided by respectful and informative staff. I was given a ride to and from the service location that was very helpful. All work was explained at car pick up. Very pleased with overall service. Less
After watching the Canadian Mustang Mach-E market place on Autotrader & Car Gurus, spotted a new Mach-E GT P. at KocH that was perfect in features required, external colour & price. Brennan wa… MoreAfter watching the Canadian Mustang Mach-E market place on Autotrader & Car Gurus, spotted a new Mach-E GT P. at KocH that was perfect in features required, external colour & price. Brennan was excellent on Sales portfolio, knowledgeable and quick answers to my emails. Leanne on the Finance portfolio very clear & helpful. Transporting the Mach-E to Toronto, they also made this an easy task. Highly recommend these guys, after my 45yrs of car purchase experiences…some stories in there over a drink (or two..). Less
Great service. Kept us informed every step of the way while servicing our vehicle.
It all started with a decision to get a more sport utility vehicle. My husband had suggested a Bronco after admiring them for a while. We had been to Koch Ford before and had a great experience and th… MoreIt all started with a decision to get a more sport utility vehicle. My husband had suggested a Bronco after admiring them for a while. We had been to Koch Ford before and had a great experience and then we had a hiccup a couple years ago….. We decided to go back and try again. They did not disappoint. We caught Andres while he was walking by and we said we would wait for him. Andres is down to earth and is authentic in his customer service. He knew all the answers to our questions and made us feel like we were his only priority. We were impressed on the trade in value offered without having to haggle. After Andres we had the great pleasure of meeting the Ana to complete the sale. All around this was a fantastic experience and a pleasure to meet these lovely people. I highly recommend Koch Ford!! -send from an iPhone Less
Good experience
