Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,522 reviews
Always a great experience. We always feel well taken care of. The service and knowledge of their product is great. Highly recommend this team
We recently purchased a Lincoln Aviator from Koch Ford Lincoln and had a great experience from our salesman: Andres. From the moment we walked into the dealership, he was professional, knowledgeable,… MoreWe recently purchased a Lincoln Aviator from Koch Ford Lincoln and had a great experience from our salesman: Andres. From the moment we walked into the dealership, he was professional, knowledgeable, and genuinely helpful. He went through all the vehicle options and took us for a test drive, and the best part was that he never pressured us to buy. He asked us what we wanted, and he made it happen. Ana was also wonderful. She went through all the paperwork with us, made sure we understood everything, and was very patient with us and our two kids. Her honesty and attention to detail made the entire process smooth and stress-free. We truly felt like Andres and Ana had our best interests in mind every step of the way. We’re very happy with our new SUV and would highly recommend Koch Ford Lincoln to anyone looking for a great car-buying experience! Less
Awesome service time after time. Always punctual, great customer service . I will keep coming back
By far the best buying experience we have had at any car dealership. The Friendly and knowledgeable sales staff provided us with first-rate customer service. There was none of the usual high-pressure… MoreBy far the best buying experience we have had at any car dealership. The Friendly and knowledgeable sales staff provided us with first-rate customer service. There was none of the usual high-pressure sales tactics and we enjoyed the whole buying experience. Our questions and concerns were answered promptly and efficiently, and the sales team's follow-up was exceptional. We travelled quite a long way to visit the dealership and are so glad we did. We will be recommending Koch Ford to all of our friends and family. Less
