Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
Excellent service department!
The service department at Koch Ford is excellent! They look after their customers and are #1 when it comes to customer service!
Awesome staff, helpful in every step of the process. I will buy again from them, it was a great experience. Tony.
We’ve had multiple experiences with Koch Ford over the past 15 years, and have always been very pleased. All of the folks that we’ve worked with from sales, service, financing, support, have been fan… MoreWe’ve had multiple experiences with Koch Ford over the past 15 years, and have always been very pleased. All of the folks that we’ve worked with from sales, service, financing, support, have been fantastic. Andres, our salesperson on the last couple of vehicles has been excellent. He is very friendly, professional, and has bee great to work with. Thanks for everything! Less
Great service and very accommodating.
