Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,522 reviews
always friendly, welcoming, and helpful. I really appreciate their consistent great service.
Service is always exceptional! Highly recommend Koch.
Outstanding dealership
Excellent customer service
Extremely Unprofessional…. Andres is worst communicator. Had bad experience in regards to negotiations. Even if you said clearly Don’t use credit card without consent. They will do it and when you ask… MoreExtremely Unprofessional…. Andres is worst communicator. Had bad experience in regards to negotiations. Even if you said clearly Don’t use credit card without consent. They will do it and when you ask why instead of being sorry they will rudely offer your money back… Never had such experience in any previous buying in any dealerships. Less
I purchased a vehicle for my wife at Koch Ford Lincoln. The team did an excellent job in all phases. The deal presented was very fair. One of the best vehicle purchasing experiences I have encounte… MoreI purchased a vehicle for my wife at Koch Ford Lincoln. The team did an excellent job in all phases. The deal presented was very fair. One of the best vehicle purchasing experiences I have encountered in a long time. If you are looking for a standup dealer to work with Koch is a top pick. Less
