Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
Bought a 2024 F150 from Koch, the whole process was extremely easy. They communicated well and kept me informed the whole way.
Andres is a very professional salesman. He explained the difference between 4WD and AWD. He also knowledgeable about SUV, especially the Nautilus. Nat is a good finance advisor. He explained the conce… MoreAndres is a very professional salesman. He explained the difference between 4WD and AWD. He also knowledgeable about SUV, especially the Nautilus. Nat is a good finance advisor. He explained the concept of the payment about lease, financing, and cashing. Thank you all for everything! Less
Good people, excellent service!
I was told they did full service and rotate tires which was a lie. Before dropping off my truck I had a cut on rear tire and mark on front left tire. They were on same location which shows they didn’t… MoreI was told they did full service and rotate tires which was a lie. Before dropping off my truck I had a cut on rear tire and mark on front left tire. They were on same location which shows they didn’t rotate tires. They told be cabin filter was clogged that was again incorrect. Won’t recommend them to anyone. Less
I actually bought a used F350 in BC and saw that it was serviced at Koch and had some questions. Their Service Department was very helpful, gave me the information and then helped me w/ some other qu… MoreI actually bought a used F350 in BC and saw that it was serviced at Koch and had some questions. Their Service Department was very helpful, gave me the information and then helped me w/ some other questions I had. Unfortunately, I'm not in the area, but if I was, I would have my truck serviced at Koch. Less
