Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,522 reviews
I received exceptional service when I brought my vehicle in for an oil change and to have the splash guard tightened. Jay and his team were transparent and communicated effectively throughout the enti… MoreI received exceptional service when I brought my vehicle in for an oil change and to have the splash guard tightened. Jay and his team were transparent and communicated effectively throughout the entire process. I would confidently return to this dealership thanks to the professionalism I experienced. Less
Fit me in while busy communication was on point.
Good service and communication with advisor which resulted in zero surprises.
Efficient, personable, Technicians go extra mile.
Awesome staff, quick service, supplied loaner car while my car was in for a recall thanks service personnel.
