Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
So far my experience has been awesome. They are servicing my vehicle and my advisor Jay B. Has been nothing but fantastic. She set up a rental vehicle for me. She has sent me updates every day. Fulfil… MoreSo far my experience has been awesome. They are servicing my vehicle and my advisor Jay B. Has been nothing but fantastic. She set up a rental vehicle for me. She has sent me updates every day. Fulfilled all my requests. It’s been a very positive experience! Less
Got lots of help from Andres, who was very respectful and made me and my family feel comfortable with his professional yet lighthearted demeanor! He helped guide us through the entire process and was… MoreGot lots of help from Andres, who was very respectful and made me and my family feel comfortable with his professional yet lighthearted demeanor! He helped guide us through the entire process and was patient while we translated for my father. Thank you very much for all you help and your welcoming attitude! Less
I had the pleasure of meeting Andres at Koch Ford Lincoln for my first time new vehicle purchase of the 2024 Ford Bronco Sport “Badlands.” It was truly a five star experience as Andres took the time t… MoreI had the pleasure of meeting Andres at Koch Ford Lincoln for my first time new vehicle purchase of the 2024 Ford Bronco Sport “Badlands.” It was truly a five star experience as Andres took the time to explain everything and was kind and no pressure. It was truly an easy process and no stress. When I picked up my vehicle it was spotless and sparkling clean. I am truly loving my new Ford Bronco Sport. I would highly recommend seeing Andres if you are looking for a new vehicle. Koch Ford Lincoln is a very calm environment with very friendly staff and welcoming. I’m happy. Less
I love the way ford sales team handle my sales Andres listen to what I need and did not try to sell me stuff he think I want I need a truck, diesel, long box and I was out of his office in 10 to 15 mi… MoreI love the way ford sales team handle my sales Andres listen to what I need and did not try to sell me stuff he think I want I need a truck, diesel, long box and I was out of his office in 10 to 15 minutes with my truck Thanks to the management team Compare to gm leduc, wow, 30 minutes in a office talking I walk away without completing the sale, wasting my time The finance team was amazing also I'm over joy with 2024 truck These guys do not waste time and get straight down to business and most of all they listen I'm all about Koch ford now 6 star for there team, 5 star is not enough They went up and beyond so there rating must be above the best Less
I was able to book an oil change and inspection on shorter notice. The facility is bright and tidy, the staff very friendly and efficient. I really appreciate the fast and reliable service and will… MoreI was able to book an oil change and inspection on shorter notice. The facility is bright and tidy, the staff very friendly and efficient. I really appreciate the fast and reliable service and will be going back regularly for my vehicle maintenance. Less
Great service, service writers are friendly I always pick up my vehicle on time. Great dealership.
