Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
Very good customer service and highly competitive prices. I live 3 hours away and still chose this dealership to purchase a Mustang Mach E because of the price and value for the money.r Extensive inve… MoreVery good customer service and highly competitive prices. I live 3 hours away and still chose this dealership to purchase a Mustang Mach E because of the price and value for the money.r Extensive inventory. In business over 50 years. Located in south Edmonton. Before purchasing here I spent hours researching the Mach E and pricing across multiple Alberta Ford dealerships. Less
Got some warranty work done at Koch. Angie was so nice and efficient. Organized the rides I needed. Very pleasant experience. Paul
We had a great experience buying our new Ford Maverick! Andres was excellent in getting us a fair price for our trade in and there was no pressure at all. Leanne was fantastic with the purchase paperw… MoreWe had a great experience buying our new Ford Maverick! Andres was excellent in getting us a fair price for our trade in and there was no pressure at all. Leanne was fantastic with the purchase paperwork and answered all the questions we had. It's great to be back in a Ford! Thanks Andres and Leanne at Koch Ford! Less
Great customer service and communication throughout the process. They got me in immediately when I had an issue and ensured I had what I needed until my vehicle was ready.
Although I never purchased a vehicle there. I did get to drop off my wife’s car, and I can honestly say no dealership has ever made me feel so welcome and try to really make me feel comfortable. When… MoreAlthough I never purchased a vehicle there. I did get to drop off my wife’s car, and I can honestly say no dealership has ever made me feel so welcome and try to really make me feel comfortable. When I’m in the market I’m definitely going to Koch first Less
