Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Scheduling my service appointment was easy, changes were just as easy to accommodate. Communication was great via text during the day of service. All my inquiries were responded to with quality inform… MoreScheduling my service appointment was easy, changes were just as easy to accommodate. Communication was great via text during the day of service. All my inquiries were responded to with quality information. Any additional work was provided a quote with recommendations. Uber ride was on time when needed. Overall experience was great! Less
The people at Koch Ford were extremely helpful and friendly during the process of purchasing my truck especially Dave and Phil, I will definitely be returning in the future!!
The guys I dealt with at Koch were very friendly and accommodating. I would highly recommend talking with Jared if you are interested in buying a vehicle.
Koch delivered what was promised with a happy staff - Jay & Plaula.
Had a positive experience purchasing a vehicle through this dealership. Lucas, one of the sales men, was so friendly and easy to talk to. I didn’t feel pressured or uncomfortable being there. Freddie,… MoreHad a positive experience purchasing a vehicle through this dealership. Lucas, one of the sales men, was so friendly and easy to talk to. I didn’t feel pressured or uncomfortable being there. Freddie, the sales manager was great also! Made me and my mom laugh. Overall a great experience. I highly recommend this dealership to anyone looking to buy a new or used car. You won’t be disappointed. Oh! And they actually keep their cars clean unlike other dealerships I’ve been to. Less
I typically do not like going to car dealerships but it was time to shop for a new car and Luke, Phil and Leanne made it such a smooth process from beginning to end. They were pleasant to deal with an… MoreI typically do not like going to car dealerships but it was time to shop for a new car and Luke, Phil and Leanne made it such a smooth process from beginning to end. They were pleasant to deal with and I felt that they were very fair and open during the negotiation and financing process. For people shopping Ford vehicles I would definitely recommend Koch. Less
