Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Katelyn and her team went above and beyond. She was amazing and gave me updates throughout the day and my car runs and drives like a dream now. All thanks to Katelyn and the wonderful team at Koch.
Excellent service from booking appointment to pickup. Thanks!
Big thanks goes out to Geoff in the parts department for always helping me find the right part for my vehicle, I really appreciate it! Geoff is friendly, courteous and very helpful.
Spent 30 minutes in the store Saturday looking at new vehicles and not one staff acknowledged our presence. Not one person even said hi.
I just had my Ranger in for service, and had concerns over a potential missing part on my truck. From my service advisor Paula, who listened to my concerns honestly and genuinely, to the service manag… MoreI just had my Ranger in for service, and had concerns over a potential missing part on my truck. From my service advisor Paula, who listened to my concerns honestly and genuinely, to the service manager Blair, who went above and beyond investigating the issue, to Federico (the GSM!) who stepped in to help find a solution, the whole team at Koch went the extra mile to ensure my service experience there was an excellent one! I purchased my truck at Koch, I've had it serviced there ever since, and I will very likely continue to do so, especially when the service experience there is as good as this! Less
