Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Fast and friendly service. Would highly recommend.
great job in fixing the brakes including a previously undiagnosed issue found when doing the work.
Recently purchased a new truck and could not be happier with the experience of dealing with Koch. The entire staff were friendly, helpful, and not once were they pushy toward just making the sale. Wha… MoreRecently purchased a new truck and could not be happier with the experience of dealing with Koch. The entire staff were friendly, helpful, and not once were they pushy toward just making the sale. Whatever I needed they were there but it was definitely on my timeline. Even after I purchased, they did everything discussed on the timeline promised. I truly feel like they valued my business and I can't say enough good things about dealing with this dealership. Will definitely be going back for any future purchases. Less
Brought my truck in with thermostat issues and leaking valve cover gaskets. They were able to intake my vehicle on a Saturday afternoon and give me a complimentary rental for 3.5 days as I was from ou… MoreBrought my truck in with thermostat issues and leaking valve cover gaskets. They were able to intake my vehicle on a Saturday afternoon and give me a complimentary rental for 3.5 days as I was from out of town. They provided ongoing communication with me and got authorization for any work being done. A great service experience from start to finish! Less
