Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Want to thank Andres Moreno as my salesman he amazing to deal with no pressure or not trying to seem me something I didn’t want or couldn’t afford just amazing person overall ,Also Frederico one of th… MoreWant to thank Andres Moreno as my salesman he amazing to deal with no pressure or not trying to seem me something I didn’t want or couldn’t afford just amazing person overall ,Also Frederico one of the management was also amazing to deal with gave me a great price for my trade in and amazing on the accessories I wanted on my vehicle and not to forget Leanne from Finance to find me very low interest rates and have everything ready and send docu sign cause I was from out of town everything was ready and done in exceptional time you were all amazing to del with very friendly and will definitely refer you guys to any of my friends and family Thanks. Again for the best experience of buying a vehicle Less
Great service, honest & efficient!
Koch’s concierge service was wonderful and communication was clear, timely and responsive. My vehicle was very well taken care of, cleaned and serviced as arranged, and the team was professional and p… MoreKoch’s concierge service was wonderful and communication was clear, timely and responsive. My vehicle was very well taken care of, cleaned and serviced as arranged, and the team was professional and pleasant. We’ve been customers of Koch for almost 5 years now with repeated purchases and services, and highly recommend them! Less
We recently purchased a 2023 Lincoln Nautilus. Pierre was our sales associate. The experience was smooth due to Pierre’s approach. We were able to take our time in the decision making process without… MoreWe recently purchased a 2023 Lincoln Nautilus. Pierre was our sales associate. The experience was smooth due to Pierre’s approach. We were able to take our time in the decision making process without being pressured. Once we came to an agreement we were sent to Tyler in finance. Tyler was helpful and patient when explaining options and warranties. We enjoyed our experience at Koch and would definitely recommend this dealership. Less
