Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Friendly, quick service
The staff in the service department at Koch are amazing! Angie, Blair & Paula went over and above with the service of my Lincoln. They organized a rental car, kept me apprised with updates and ev… MoreThe staff in the service department at Koch are amazing! Angie, Blair & Paula went over and above with the service of my Lincoln. They organized a rental car, kept me apprised with updates and even found ways to save me money. They were not giving me back my car as it was their absolute mission to get to the bottom of the issue. I am very grateful to be so well taken care of and would recommend Blair and his team hands down! Thank you all again!! Less
Professional, low-pressure service. (Plus they had a puppy so bonus points)
I bought my first car through them this past weekend and they made the process easy and comfortable. I never felt overwhelmed or pushed to make a decision quick. The sales and finance team were awesom… MoreI bought my first car through them this past weekend and they made the process easy and comfortable. I never felt overwhelmed or pushed to make a decision quick. The sales and finance team were awesome and they were very attentive and provided me with excellent customer service! I’m very grateful that my first experience was an excellent one. I dealt with Lucas as my sales representative and he was great! Tyler.M in Finance was awesome as well! Less
Would not recommend these guys they will over sell you a vehicle, the other tactic they use is lie lie lie they told me I needed the use the full 30grand which I learned isn’t true. I have a lot of fr… MoreWould not recommend these guys they will over sell you a vehicle, the other tactic they use is lie lie lie they told me I needed the use the full 30grand which I learned isn’t true. I have a lot of friends in this city I’ll let them know not to buy here Less
