Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
We bought a Lincoln Aviator from Koch and it is amazing! Pierre and Leanne made the whole experience seamless. Highly recommend buying a vehicle at Koch!
Always great service at Koch
Great service! Offered to order me an Uber while my car was being serviced, did exactly what I asked, nothing more nothing less. Price is slightly higher compared to private mechanics but now understa… MoreGreat service! Offered to order me an Uber while my car was being serviced, did exactly what I asked, nothing more nothing less. Price is slightly higher compared to private mechanics but now understand why. If you want to have the peace of mind that your car is safely being fixed, with a kind team or service reps, this is your place! Less
Lucas and Leanne gave us amazing service and the best truck purchasing experience we have ever had. Their knowledge and experience was excellent on all levels. High delivery of customer service with l… MoreLucas and Leanne gave us amazing service and the best truck purchasing experience we have ever had. Their knowledge and experience was excellent on all levels. High delivery of customer service with low pressure sales environment. They were quickly accommodating to our schedule and needs. Lucas came in on his day off to complete the delivery of our new truck. Thank you to Leanne, Lucas, and Koch Ford. Less
During this cold snap I was able you get in right away after my car wouldn't start. The staff were so great and efficient. I was able to get in the next day. Thank you so much!!
Awesome service.Blair is amazing guy(Service Manager).He helped me with my vehicle.It was late and when I called him he agreed to stay on the phone till my issue was resolved.He directed me with every… MoreAwesome service.Blair is amazing guy(Service Manager).He helped me with my vehicle.It was late and when I called him he agreed to stay on the phone till my issue was resolved.He directed me with every minute instructions.Thanks to him my vehicle is in driving condition in this extreme cold weather. Blair I can’t thank you enough for what you did for me.I will let all my friends know how amazing guy you are and willing to go over and beyond. Less
