Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
I had recently came in to view a used vehicle as listed I was impressed with the prompt service and vehicle was ready to test drive . I was offered coffee/ water to make me comfortable . I really enjo… MoreI had recently came in to view a used vehicle as listed I was impressed with the prompt service and vehicle was ready to test drive . I was offered coffee/ water to make me comfortable . I really enjoyed the vehicle test drive so I purchased it . The negotiation process was fast and seamless . I recommend anyone looking for a used or new vehicle do not look anywhere else other than Koch . Amazing staff / service I will highly recommend to friends and family . Thank you again . Sincerely Scott . Less
Excellent service on my Lincoln. Paula went out of her way to help me with my newly purchased used vehicle in for service.
Always excellent service st Koch. Friendly and accommodating.
Great service from Koch ford and Mitchell the service adviser had two vehicles needing service this week prior to going on a trip . They got me in and got all my concerns dealt with in a timely manner… MoreGreat service from Koch ford and Mitchell the service adviser had two vehicles needing service this week prior to going on a trip . They got me in and got all my concerns dealt with in a timely manner. Less
The parts guys are top notch and know exactly what to provide - very helpful indeed. Service is excellent for the bigger jobs. All in all, a great dealership that knows how to go the extra mile and… MoreThe parts guys are top notch and know exactly what to provide - very helpful indeed. Service is excellent for the bigger jobs. All in all, a great dealership that knows how to go the extra mile and keep customers happy! Less
