Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Service department was able to solve issues with our truck that the dealership we were seeing before, couldn’t even find. Megan was wonderful and took the time to explain what was going wrong and comm… MoreService department was able to solve issues with our truck that the dealership we were seeing before, couldn’t even find. Megan was wonderful and took the time to explain what was going wrong and communicated with the mechanics what we were concerned about. Highly recommend this team and we will be coming back here. Less
The team was great and the work was done well. Just went for an oil change, but they cleaned my vehicle and took care to get me home. A little costly, but overall, I am happy with the service.
Very friendly and knowledgeable Sales person (Jared Nytchay). Not pushy at all. Purchased a used car and so far happy with it. Recommended
Was truly exceptional and timely service. I called at 8am from my job site. They agreed to service my vehicle even though they were fully booked. The booking lady was so friendly and professional. I d… MoreWas truly exceptional and timely service. I called at 8am from my job site. They agreed to service my vehicle even though they were fully booked. The booking lady was so friendly and professional. I drove the car there from work. They gave me complimentary UBER back to work. Called me few hrs later and sent UBER to pick me up and drive me to dealership. I was so impressed with the service advisor Megan that I gave her a tip in the form of a very nice brand new t shirt that I know she likes a lot. It was comp merchandise from a distributor. Lol Overall a wonderful experience. Made my heart smile. I’ll definitely also bring my vehicle in for a diagnostic assessment in next 2 weeks! Best dealership I’ve ever dealt with by far! I might even bring some more comp merchandise for their staff! BP Less
