Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Koch Ford Dealership is awesome to deal with, they make the buying experience a pleasure from start to finish. From the salesman Lucas who listened to what i had to say and made it happen to the fnanc… MoreKoch Ford Dealership is awesome to deal with, they make the buying experience a pleasure from start to finish. From the salesman Lucas who listened to what i had to say and made it happen to the fnance department made the paperwork easy even transferred my registration so I didnt have to worry. I would recommend this dealership to anyone interested in buying a vehicle Less
I took my car in for an air conditioning repair. Communication was very easy and they were very honest with the work that needed to be done and how long it would take.
Koch, provided Great customer service, a loaner vehicle, came to my house picked up my car and left a loaner. They returned my car when it was finished. Great customer care and service.
Awsum service explained everythin g clear
Andrés Moreno helped me to find the perfect car! He took the time to listen to my needs. I loved being able to look at it and test drive it The whole process was very smooth and took much less than I… MoreAndrés Moreno helped me to find the perfect car! He took the time to listen to my needs. I loved being able to look at it and test drive it The whole process was very smooth and took much less than I thought thanks to Phil Nguyen. Our experience at Koch was amazing. So much better, easier, and faster than at a major dealership. We will definitely go back the next time we need a car and highly recommend Andres and Koch Ford Lincoln for your next car purchase. Less
