Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Phoned 8 Dealerships to get our Motorhome in to get a wheel Alignment and A/C. repaired Phoned Koch Ford and the receptionist Katlin was excellent, and got our Motorhome in very quick , the job they… MorePhoned 8 Dealerships to get our Motorhome in to get a wheel Alignment and A/C. repaired Phoned Koch Ford and the receptionist Katlin was excellent, and got our Motorhome in very quick , the job they did was outstanding , compared to the Langley B.C Ford dealership that would not give us the time of the day after their repair on it. I would and did recommend to another Motorhome family member to get there's fixed to , they also got there's done right away and we're happy. Being that I worked for Ford for 28 years I highly recommend this dealership. 5 stars. The Service advisor Ryan was also professional at his job and helpful. Less
I took my vehicle in for a recall. The checkin process was seamless. Everyone was very friendly, and helpful! It is a joy to enter a business where everyone has a smile on their face. The vehicle work… MoreI took my vehicle in for a recall. The checkin process was seamless. Everyone was very friendly, and helpful! It is a joy to enter a business where everyone has a smile on their face. The vehicle work was complete before noon. Extraordinary service! Less
Koch has always been amazing! Quality care from pick up to return. Highly recommend the service team there
Fabulous service, super professional! Needed a wiper motor repair and oil change while travelling through the area. Great job, quick and Paula was very helpful.
