Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
My driver's door latch wasn't working so I was anxious to get it fixed. I got an appointment quickly and when I arrived for my appointment I was served courteously right away. My car was ready… MoreMy driver's door latch wasn't working so I was anxious to get it fixed. I got an appointment quickly and when I arrived for my appointment I was served courteously right away. My car was ready in record time and I was able to have another necessary service done. The cost had been stated clearly and was less than I had expected. I will recommend your service department to people I know. Less
Very friend service people. But a little expensive for a wheel alignment.
Very clean. Work asked me to pick up parts.
I test drove the new Bronco back in January and really loved the smooth feel for such a rugged vehicle. I ended up ordering a fully loaded Sasquatch package outer Banks four-door model and have had it… MoreI test drove the new Bronco back in January and really loved the smooth feel for such a rugged vehicle. I ended up ordering a fully loaded Sasquatch package outer Banks four-door model and have had it for just a few days but I'm really enjoying the experience! Less
Good customer services
