Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
in all my years of buying vehicles, never have I seen a company so money motivated over customer satisfaction. I recently bought a lincoln, and I had a problem with the liftgate. after doing a bit of… Morein all my years of buying vehicles, never have I seen a company so money motivated over customer satisfaction. I recently bought a lincoln, and I had a problem with the liftgate. after doing a bit of online searching, it appeared to be something known and common within my model of vehicle. I went to this location to see if I could get a service tech to come take a look and confirm a couple assumptions or provide some insight. Upon arriving, I was not acknowledged by the Lincoln service staff, and left to stand staring at the ceiling while they figured out what they were doing. Once I mentioned my issue, I was immediately told I would have to book it in for service. She would not answer my questions, she would not provide any insight, nor would she get a tech to come have a quick look. Immediately started just telling me to book it in. Very desperate to hit a quota or something, I'm not trying to spend hundreds of dollars on what could be a $5 fuse.. either way poor practice. I've never had this problem at any other dealership with any other vehicle, I regularly have conversations with techs at BMW for my other vehicle, and they are very helpful. I would never buy from this location based on that alone. what a greasy approach to servicing customers Edit: years old review, still no acknowledgement from the location. Less
I don't like their staff
The Service Department was great to deal with. Courteous advisors kept me informed of the progress and offered transportation options while my vehicle was in. They don't just work on Fords either,… MoreThe Service Department was great to deal with. Courteous advisors kept me informed of the progress and offered transportation options while my vehicle was in. They don't just work on Fords either, but offer the same great service no matter the make. Less
