Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Took my truck in for an oil change had no appointment, service team made time to get me in and out asap.Great customer service fast and efficient.
Paula always makes me smile when visiting koch ford and everyone on the koch team really does a great job.
Absolutely outstanding service. I went to the dealership for a very low-cost service on a used vehicle I had purchased elsewhere. The whole crew was just beginning to dig into pizzas and while I offer… MoreAbsolutely outstanding service. I went to the dealership for a very low-cost service on a used vehicle I had purchased elsewhere. The whole crew was just beginning to dig into pizzas and while I offered to wait, Ryan interrupted his lunch and insisted that they would begin work on my vehicle immediately. During the check in he discovered there was a recall that they could deal with at the same time. The work was completed in a short time, while I waited, and I was on my way again. While not a regular or longtime customer, Ryan made me feel like my job was the most important thing they had to do that day. Amazing…... Less
