Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Great service, they got me in right away when needed to fix my issue with the work vehicle. Thanks again!
I am a first timer customer, the staffs are friendly and nice and the service is excellent.
Very courteous and friendly staff. Excellent customer service, would recommend to anyone shopping for a new vehicle.
Very busy but friendly and things moved fast!
I've taken my car here twice for minor recalls, and both times the service was quick and professional. They know what they are doing. I drive a PHEV and I have been to other ford dealers in Edmont… MoreI've taken my car here twice for minor recalls, and both times the service was quick and professional. They know what they are doing. I drive a PHEV and I have been to other ford dealers in Edmonton who didn't seem to understand my car, but never had that problem at Koch Ford. If you have a Ford hybrid or EV (or are interested in one), check these guys out. Less
Kelly was awesome to work with. He was very informative without being pushy. He organized our vehicle pick up for the following weekend and even though he wasn’t working he had it all set up for us.
