Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Very friendly and competent service staff! I have yet to meet the grump (there must be at least one). Highly recommend.
Excellent customer service, definitely recommend
They did a quick recall repair on son in-laws car but would have been great to have been told only an hour instead of end of day. Lots of unnecessary running around town.
This Ford dealership went above and beyond. We tried other Ford dealerships, but their customer service was poor. Danielle is the most friendliest and professional service advisor we have ever had. Wi… MoreThis Ford dealership went above and beyond. We tried other Ford dealerships, but their customer service was poor. Danielle is the most friendliest and professional service advisor we have ever had. With us going on a trip back to Ontario, we just wanted a piece of mind. She slotted us in and Steven stepped up to the task. He came for a ride with us to determine what the noise might be and was very nice. With an hour left to go in their hours, they sure showed good customer service. We will definitely be back if there is anything else ever wrong with our vehicle. We highly recommend this Ford location to everyone! Great employees KOCH!!!! Less
Amazing service and friendly people. A little expensive but they know what they are doing! Always welcoming and helpful with rentals and offering water.
