Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Less than a month to Edmonton, truck breaks down in the winter and Angelena at Koch ford takes care of me and my vehicle like a saint. Quick efficient service, frequent updates with what is wrong. War… MoreLess than a month to Edmonton, truck breaks down in the winter and Angelena at Koch ford takes care of me and my vehicle like a saint. Quick efficient service, frequent updates with what is wrong. Warm caring service throughout. Less
Great sales team, very simple process to buy a vehicle. Our new ride was as advertised, very happy.
100% satisfied with the customer service. My husband and I just purchased a Hyundai Santa Fe and it was the smoothest experience ever. Andres, sales professional, guided us throughout the process and… More100% satisfied with the customer service. My husband and I just purchased a Hyundai Santa Fe and it was the smoothest experience ever. Andres, sales professional, guided us throughout the process and has been very friendly, yet professional, and helpful in so many ways. We also interacted with Tyler who took care of the financial part. Again, we were well taken care of. We were impressed with the quality of service and how nice everyone was. From now on, it will be this Koch car dealership or nothing for us. Highly recommend!! Less
My Jeep needed a new engine and Koch really pulled through for me. Doreen Hayles was my customer rep, and did a good job with our pricing, taking care of us and updates. I was really surprised that th… MoreMy Jeep needed a new engine and Koch really pulled through for me. Doreen Hayles was my customer rep, and did a good job with our pricing, taking care of us and updates. I was really surprised that they were able to get a complete engine the next day, something my local Jeep Dealer couldn't do. (3 month estimate) Happy with the price and service, will bring my Jeep in for future work (knock on wood). Thanks guys! Less
