Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Writing this review based on my service on my 2000 Ford Ranger XLT. Had my doubts about the initial diagnosis being preformed on my truck, contacted Blair (Service manager) and received further inform… MoreWriting this review based on my service on my 2000 Ford Ranger XLT. Had my doubts about the initial diagnosis being preformed on my truck, contacted Blair (Service manager) and received further information, diagnosis and excellent service from him and his team with transportation home. Service done right, will return back to these guys. Less
uniformly EXCELLENT!!!
The customer service was over and above. While I paid and moved car seats back to my car the service lady took my four kids to get a hot chocolate!!
Professional attention and service. First class. Very nice demeanour by Ashley. Work well done and completed before the estimated time.
Sales department was great & good experience with the service department. Special Thanks to Phill in the finance department. A miscommunication happened & we resolved it in a timely & sa… MoreSales department was great & good experience with the service department. Special Thanks to Phill in the finance department. A miscommunication happened & we resolved it in a timely & satisfactory way. Less
Awesome experience! Sales team very efficient and effective. Polite and communicative throughout the entire process. Thank you!!
