Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Natasha, the service writer that looked after me was absolutely phenomenal. All my questions and concerns for taking care of.
All people are friendly and accessible if you need help. Ryan of Service did a great job!
I have tried several Ford Dealers in the area for service and Koch has definitely been the best to deal with.
Excellent service see blare he's the man for any concerns and special thanks to Anderson for taking care of my Navigator!
Excellent experience from start to finish. Greeted at inside service bay by friendly staff. They were able to complete the work of the recall and some extra service needs. Great experience, thank you… MoreExcellent experience from start to finish. Greeted at inside service bay by friendly staff. They were able to complete the work of the recall and some extra service needs. Great experience, thank you all Less
