Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
My salesman Andre was super helpful. I walked in knowing what vehicle I wanted and it wasn't 5 min and we had keys and were on a test drive! And the financial guy Phil was awesome. I will be bac… MoreMy salesman Andre was super helpful. I walked in knowing what vehicle I wanted and it wasn't 5 min and we had keys and were on a test drive! And the financial guy Phil was awesome. I will be back for my next truck purchase for sure Less
I bought a used Jeep Cherokee sport and the staff were amazing, my salesman Andres was very helpful and answered every question I had. Leanne my financial advisor went above and beyond making the proc… MoreI bought a used Jeep Cherokee sport and the staff were amazing, my salesman Andres was very helpful and answered every question I had. Leanne my financial advisor went above and beyond making the process very simple and was constantly communicating with me. Highly recommend to anyone looking for a new vehicle. Less
The rep I spoke to (I think her name was Angelena) was amazing! I’ve only been in the city a short while and always have anxiety about these kinds of interactions, but she was very sweet and easy to t… MoreThe rep I spoke to (I think her name was Angelena) was amazing! I’ve only been in the city a short while and always have anxiety about these kinds of interactions, but she was very sweet and easy to talk to, and definitely made me feel like my vehicle was in good hands. The next time I book in with this Ford, I hope I get to see her again! Thank you so much for the amazing customer service! Less
Koch Ford service delivery is very good, first time customer and I didn't have any complaints whatsoever with the work done. Also staff were very friendly. Great place to fix your vehicle.
