Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,399 reviews
My entire experience was a positive, Brad had started talking to me in May and although I was indecisive he did not pressure me once and was willing to pick up our conversation more than 3 months late… MoreMy entire experience was a positive, Brad had started talking to me in May and although I was indecisive he did not pressure me once and was willing to pick up our conversation more than 3 months later. Tyler in finance was thorough and Leanne, who later stepped in during paperwork was very pleasant and detailed. I would definitely recommend a visit for your next Car buying experience. Less
Excellent customer service.
The service was awesome.
I am writing to express my disappointment regarding the service I recently received at your center. I booked an appointment for an engine oil service on the earliest available date. I was informed th… MoreI am writing to express my disappointment regarding the service I recently received at your center. I booked an appointment for an engine oil service on the earliest available date. I was informed that the service would take approximately 2 hours and 30 minutes. Since I needed my car to leave for work at 1:00 PM, I scheduled my appointment for 9:00 AM. During the booking, I was also offered a wheel alignment service, and I clearly told the staff that I needed the car back by 1:00 PM. However, after returning home, I did not receive any updates or communication about the progress. Around 12:50 PM, my brother and I went to the service center, only to be told that the service was not yet finished. Concerned about possible delays, I went to work with my brother’s help, and he agreed to pick up the car later. Even then, we received no further updates. Eventually, I had to reach out through the 1:1 chat feature on your website, and I only received a message at 4:38 PM saying the service was completed. When I checked the camera footage later, I noticed that the service did not actually begin until 1:11 PM — well after I was told at 12:50 PM that it was still being worked on. This feels misleading and unprofessional. If the service was only going to start that late, I don’t understand why an estimated completion time of 2 hours and 30 minutes was given, or why I wasn’t informed about the delay earlier. I would appreciate a clear explanation for this mismanagement and the inaccurate time estimate. Less
It was a wonderful experience while my visit to Koch, great service by wonderful stuff
Great service experience at Koch Ford!
