Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,404 reviews
Amazing customer service! Employees and management go above and beyond to help. Their service techs are top notch, always getting to the root of our troublesome Issues.
Fantastic experience at the best Ford dealership in Edmonton by far!
Yesterday I went to Koch with my SUV for service. Angie Wilson was my service advisor. She took care of me and my car from the beginning to the end very professionally and satisfactorily. Whereas a go… MoreYesterday I went to Koch with my SUV for service. Angie Wilson was my service advisor. She took care of me and my car from the beginning to the end very professionally and satisfactorily. Whereas a good service is rare nowadays, Angie is one of not many, who really provides an excellent customer support and builds the trust between the dealership and the customer. Way to go! Less
Koch Lincoln goes above and beyond to make sure you and your vehicle are treated with the upmost care. Especially the service and concierge departments! No other dealership has treated us this way, it… MoreKoch Lincoln goes above and beyond to make sure you and your vehicle are treated with the upmost care. Especially the service and concierge departments! No other dealership has treated us this way, it's so amazing to see! We are definitely Lincoln owners for life. Less
